Social Media Moderation Services — Protect Your Brand, Earn Trust
Why Moderation Matters
Social media is a two-way street. While great content attracts attention, it’s your brand’s response that builds trust. At Feur, we offer professional moderation services that ensure your social media platforms are safe, responsive, and aligned with your brand’s identity.
We monitor your comments, DMs, mentions, and community spaces — removing harmful content, responding to genuine questions, and de-escalating negative feedback with care and professionalism.
Our moderation team works across all major platforms:
- TikTok
- Snapchat
- YouTube
How Our Moderation Service Works
Brand Review & Moderation Guidelines
We begin by auditing your existing accounts and aligning on your tone of voice, escalation protocols, and moderation rules. Everything we do matches your style and customer service expectations.Are you leveraging all available ad formats? Is your bidding strategy aligned with your business goal (leads, purchases, calls)? Are platform-specific best practices being followed? Is your bidding strategy aligned with your business goal (leads, purchases, calls)? Are platform-specific best practices being followed?
Real-Time Monitoring & Response
Our team actively monitors your platforms — based on your preferred schedule (business hours or 24/7). We handle:
- Negative comments and spam
- Customer questions and inquiries
- Harassment or offensive language
- Inbox/DM management
Consistent Brand Voice
All responses are crafted to sound like you — no generic replies, no off-brand tone. Your community will feel heard, respected, and understood.
Quality Assurance
You’ll receive detailed moderation reports that include:
- You’ll receive detailed moderation reports that include:
- Number of comments/messages handled
- Escalated or sensitive cases
- Suggestions for community insights or content themes
Crisis Response Management
We’re prepared for high-pressure moments. If your brand faces sudden backlash, viral negativity, or a sensitive PR situation — our crisis moderation support activates fast. We respond with empathy and control, working alongside your internal PR/customer service team to protect your reputation in real-time.
Bonus Section: What’s the Difference Between Engagement & Moderation?
Engagement focuses on starting and maintaining conversations to build loyalty.
Moderation ensures your community space stays safe, brand-friendly, and spam-free.
At Feur, we do both — but our moderation service specifically handles the risk management side of your social media presence.
Let’s Safeguard Your Brand’s Online Reputation
Want peace of mind knowing your platforms are professionally moderated?
Let’s make sure every message and comment is handled the right way.